Frequently Asked Questions
Everything you need to know about your Jordan Craig experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items with original tags attached. You can start a return or exchange through our online portal to receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide. Since our denim and outerwear can vary in fit (from slim to relaxed), we recommend checking your measurements against our charts for the best fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for your convenience.